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Return policy

We want to inform the customer about their consumer rights. To this end, we have made a separate heading for Return Policy

Right of withdrawal
The customer has the right to withdraw from the contract, without giving reasons, within 14 calendar days, according to O.U.G. no. 34/2014. The withdrawal period expires 14 days from the day on which the Customer or a third party other than the carrier, indicated by the Customer, takes physical possession of the goods.
In order to exercise the right of withdrawal, the Customer is obliged to notify Envirotrade Expert of his intention to return products purchased through the US

  • Written communication to Cluj-Napoca, str. Snagov nr. 1, ap 24
  • Send an e-mail to:, within 14 days of receiving the products.
  • By phone to any number on the website

Effects of withdrawal
If the Customer exercises his right of withdrawal, he must return the products in the same condition in which they were delivered (in the original packaging with all accompanying documents: boxes, labels, instructions/other documents (if any), etc.) no later than 14 days from the date on which the Customer notified Envirotrade Expert of his intention to withdraw from the contract.

We will return the product price by bank transfer, including delivery costs, within 14 days of the date on which you notify us of your decision to withdraw from this Contract. The additional service fee including but not limited to the additional delivery costs caused by the fact that a Customer has chosen a delivery method other than the standard delivery methods offered by Envirotrade Expert, paid by the Customer, shall not be refunded. Envirotrade Expert may postpone the refund until the date on which it receives the goods back or until the Customer provides proof that it has sent the goods to Envirotrade Expert, whichever is the earlier. In all cases, the return/shipping costs will be borne by the customer.
The Customer’s right to cancel a Contract only applies to products that are returned in the same condition in which they were received. No refund will be given if the product has been used after unsealing, if it is not in the same condition in which it was delivered or if it is damaged. By opening the individual packaging in which the ordered products have been delivered means that the products have been unsealed, that they are as ordered and meet your requirements, these products cannot be returned to Envirotrade Expert and cannot be subject to the right of withdrawal by the Customer.

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